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Neon Sign Warranty Information
For all repairs / returns:
To insure that your sign is processed correctly you must phone Customer Service at 814-726-3221. A customer service specialist will issue you a return merchandise authorization number (RMA). No sign will be accepted for repair without the RMA number clearly written on the outside of the box. Instructions for packaging your neon sign properly will also be sent at this time. All packing instructions must be followed for warranty repair.At Jantec we stand behind our product.
Your Jantec Neon Signs include the following warranties:
Shipping Guarantee Against Breakage
Your sign comes with a guarantee that it will not be broken during shipping. When your sign is shipped it contains a notice on the outer box telling you to open the box and check for breakage within 24 hours of receipt of the sign. IT IS IMPORTANT THAT YOU CHECK THE SIGN WITHIN THE 24 HOUR PERIOD. If Jantec is notified within 24 hours (or one business day) the sign will be picked up from your location free of charge. Your sign will be promptly repaired and returned to you at our expense. After the initial 24-hour period, please follow the "First 30 Days" instructions.First 30 Days (includes our "Total Satisfaction Guarantee" for stock signs)
For the first 30 days, in addition to our standard one year warranty, we will repair or replace (our option) any sign that is damaged during shipping, installation, or any other accidental damage (for Manufacturer Defects, refer to the One Year Warranty below). Even if you drop your sign on the floor while installing it - simply return your sign and it will be repaired or replaced. During this initial 30-day period you may also return stock signs for a full refund (excludes shipping charges) if, for any reason, you are not 100% satisfied. Yes! You may return a stock sign even if you simply change your mind! Custom signs are made to order and are limited to repair or replacement, no refunds will be given. Shipping charges from your location to Jantec are your responsibility. Signs shipped "bill receiver" will not be accepted. You are responsible for shipping charges to return any broken sign that we have repaired to you.
Two Year Manufacturer's Limited Warranty on Sign Backing & Glass (one year warranty on transformer).
Jantec Neon Products warrants its products against defects in materials and workmanship (excludes breakage) for a period of two years from date of manufacture (excludes transformer which is covered for a period of one year). Jantec Neon Products' obligation under this warranty or otherwise is expressly limited to replacement of the merchandise involved, or at its option, refund of any amount not to exceed the sales price to its original customer for the merchandise involved, and only when the defects have not been caused by misuses, neglect, improper installation, alteration or accident. Jantec Neon Products shall require the return of the merchandise claimed as defective for its examination and shall be the sole judge as to whether material is in fact defective under the terms of this warranty. These alternatives shall be the buyer's exclusive remedies. In no case will Jantec Neon Products be liable for consequential damages even if Jantec Neon Products has been advised of the possibility of such damages. The foregoing warranties are in lieu of all other warranties, expressed or implied, including, but not limited to, the implied warranties or merchantability and fitness for a particular purpose. Shipping the returned sign to Jantec Neon Products shall be the buyer's responsibility. No signs shipped "bill to recipient" will be accepted. Jantec Neon Products will assume responsibility for ground shipping charges to return the sign to the customer provided all qualifications for warranty repair have been met.
Signs over one year old or otherwise not covered by Warranty.
In order to keep prices reasonable for all of our customers, we cannot fix out-of-warranty signs at no cost. However, we do stand behind our products and offer repair services for a nominal fee. We find that our repair services are usually 1/3 or less than the price you would pay at a local sign shop. Cost estimates can be given by telephone to the best of our ability, but it is impossible to accurately assess the problem without testing the sign. When Jantec Neon Products receives your sign, it will be tested and you will be contacted regarding a firm price before the sign is repaired. All shipping costs are the responsibility of the buyer.
Imported Neon Sign Warranty Information
For all repairs / returns:
To insure that your sign is processed correctly you must phone Customer Service at 814-726-3221. A customer service specialist will issue you a return merchandise authorization number (RMA). No sign will be accepted for repair without the RMA number clearly written on the outside of the box. Instructions for packaging your neon sign properly will also be sent at this time. All packing instructions must be followed for warranty repair.At Jantec we stand behind our product.
Your Jantec Neon Signs include the following warranties:
Shipping Guarantee Against Breakage
Your sign comes with a guarantee that it will not be broken during shipping. When your sign is shipped it contains a notice on the outer box telling you to open the box and check for breakage within 24 hours of receipt of the sign. IT IS IMPORTANT THAT YOU CHECK THE SIGN WITHIN THE 24 HOUR PERIOD. If Jantec is notified within 24 hours (or one business day) the sign will be picked up from your location free of charge. Your sign will be promptly repaired and returned to you at our expense. After the initial 24-hour period, please follow the "First 30 Days" instructions.90 Day Manufacturer's Limited Warranty (unless otherwise stated in product description)
Jantec Neon Products warrants all imported neon signs against defects in materials and workmanship (excludes breakage) for a period of 90 days from date of manufacture (unless otherwise stated in product description). Jantec Neon Products' obligation under this warranty or otherwise is expressly limited to replacement of the merchandise involved, or at its option, refund of any amount not to exceed the sales price to its original customer for the merchandise involved, and only when the defects have not been caused by misuses, neglect, improper installation, alteration or accident. Jantec Neon Products shall require the return of the merchandise claimed as defective for its examination and shall be the sole judge as to whether material is in fact defective under the terms of this warranty. These alternatives shall be the buyer's exclusive remedies. In no case will Jantec Neon Products be liable for consequential damages even if Jantec Neon Products has been advised of the possibility of such damages. The foregoing warranties are in lieu of all other warranties, expressed or implied, including, but not limited to, the implied warranties or merchantability and fitness for a particular purpose. Shipping the returned sign to Jantec Neon Products shall be the buyer's responsibility. No signs shipped "bill to recipient" will be accepted. Jantec Neon Products will assume responsibility for ground shipping charges to return the sign to the customer provided all qualifications for warranty repair have been met.
Neon Glass Tubing Warranty Information
As with all neon tubing, we recommend you do not mix lot #'s of glass on the same job (just as with paint, small variations in color may appear). We also recommend that you test the tubing to make sure it is appropriate for the job you are bending before bending large amounts of glass.
For all repairs / returns:
To insure that your return is processed correctly you must phone Customer Service at 814-726-3221. A customer service specialist will issue you a return merchandise authorization number (RMA). No material will be accepted without the RMA number clearly written on the outside of the box. Any glass returned must be done so in it's original packing and shipped prepaid to:Jantec Sign Group
332 Sexton Road
Mount Airy, NC 27030
30 Day Total Satisfaction Guarantee.
Satisfaction is guaranteed, if you are not completely satisfied with the glass return it to us within 30 days of purchase for a full refund of your purchase price (excludes shipping charges). There is no other warranty, expressed or implied, including, but not limited to, consequential damages and/or the implied warranties of merchantability and fitness for a particular purpose.One Year Limited Manufacturer's Warranty
LSN glass is sold with the 30 day Total Satisfaction Guarantee (see above). As this is a liquidation item, after 30 days, the material is not returnable and no warranty is made, expressed or implied, including, but not limited to, consequential damages and/or the implied warranties of merchantability and fitness for a particular purpose.
All Other Product Warranty Information
For all repairs / returns:
To insure that your sign is processed correctly you must phone Customer Service at 814-726-3221. A customer service specialist will issue you a return merchandise authorization number (RMA). No sign will be accepted for repair without the RMA number clearly written on the outside of the box. Instructions for packaging your neon sign properly will also be sent at this time. All packing instructions must be followed for warranty repair.
Shipping Guarantee Against Breakage
Neon Sculptures come with a guarantee that they will not be broken during shipping. IT IS IMPORTANT THAT YOU CHECK THE ITEM WITHIN THE FIRST 24 HOURS. If Jantec is notified within 24 hours (or one business day) the item will be picked up from your location free of charge. Your item will be returned and promptly repaired or replaced at our expense. All returns for shipping damage MUST have an RMA number marked clearly on the box and be in all of the original packaging.90 Day Manufacturer's Limited Warranty
Jantec Neon Products warrants all Neon Sculptures against defects in materials and workmanship (excludes breakage) for a period of 90 days from date of manufacture. Jantec Neon Products' obligation under this warranty or otherwise is expressly limited to replacement or repair of the merchandise involved, and only when the defects have not been caused by misuses, neglect, improper installation, alteration or accident. All returns MUST have an RMA number marked clearly on the box and be shipped in all of the original packaging
