First 30 Days (includes our "Total Satisfaction Guarantee" for stock signs) For the first 30 days, in addition to our standard one year warranty, we will repair or replace (our option) any sign that is damaged during shipping, installation, or any other accidental damage (for Manufacturer Defects, refer to the One Year Warranty below). Even if you drop your sign on the floor while installing it - simply return your sign and it will be repaired or replaced. During this initial 30-day period you may also return stock signs for a full refund (excludes shipping charges) if, for any reason, you are not 100% satisfied. Yes! You may return a stock sign even if you simply change your mind! Custom signs are made to order and are limited to repair or replacement, no refunds will be given. Shipping charges from your location to Jantec are your responsibility. Signs shipped "bill receiver" will not be accepted. You are responsible for shipping charges to return any broken sign that we have repaired to you.

Two Year Manufacturer's Limited Warranty on Sign Backing & Glass (one year warranty on transformer). Jantec Neon Products warrants its products against defects in materials and workmanship (excludes breakage) for a period of two years from date of manufacture (excludes transformer which is covered for a period of one year). Jantec Neon Products' obligation under this warranty or otherwise is expressly limited to replacement of the merchandise involved, or at its option, refund of any amount not to exceed the sales price to its original customer for the merchandise involved, and only when the defects have not been caused by misuses, neglect, improper installation, alteration or accident. Jantec Neon Products shall require the return of the merchandise claimed as defective for its examination and shall be the sole judge as to whether material is in fact defective under the terms of this warranty. These alternatives shall be the buyer's exclusive remedies. In no case will Jantec Neon Products be liable for consequential damages even if Jantec Neon Products has been advised of the possibility of such damages. The foregoing warranties are in lieu of all other warranties, expressed or implied, including, but not limited to, the implied warranties or merchantability and fitness for a particular purpose. Shipping the returned sign to Jantec Neon Products shall be the buyer's responsibility. No signs shipped "bill to recipient" will be accepted. Jantec Neon Products will assume responsibility for ground shipping charges to return the sign to the customer provided all qualifications for warranty repair have been met.

Signs over one year old or otherwise not covered by Warranty. In order to keep prices reasonable for all of our customers, we cannot fix out-of-warranty signs at no cost. However, we do stand behind our products and offer repair services for a nominal fee. We find that our repair services are usually 1/3 or less than the price you would pay at a local sign shop. Cost estimates can be given by telephone to the best of our ability, but it is impossible to accurately assess the problem without testing the sign. When Jantec Neon Products receives your sign, it will be tested and you will be contacted regarding a firm price before the sign is repaired. All shipping costs are the responsibility of the buyer.