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If you are considering ordering a sign somewhere else, it is important to verify that the sign has been constructed to withstand the "UPS & FedEx shipping process" (if not, breakage may occur for a large percentage of the shipments). It is also important to verify that the person or company you are buying the sign from guarantees that the sign will arrive unbroken, and will repair or replace it at their expense if it does arrive broken. For an example of this policy see Jantec Neon Products shipping policy (click here). Simply sending it "insured" and requiring you to file a claim with the carrier will rarely result in any compensation to you and will not get your broken sign fixed.
Most neon signs are manufactured to be hand delivered to their final destination, especially the many signs that you see on on-line auctions. Generally speaking, UPS, FedEx, and the US Postal Service do not honor claims for neon signs (due to their fragile nature) broken in shipment, even if they were insured.
Any sign shipments which leave our warehouse via Freight Pickup will NOT include our Shipping Guarantee. Any damage incurred during freight transit will be the responsibility of the Customer.
A description of our shipping charges is as follows:
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